Billing Terms and Conditions

Definitions

Seller refers to nichescents.com.au – the person to whom the purchase order was placed.

Buyer refers to the person or organisation placing the order.

Goods or services refer to the products for which the buyer has placed an order with the seller.

Payment

All payments are due after completion of the order. If payment is not received or the payment method is declined, the order for the products will not be placed and no items will be shipped. The buyer loses ownership of all items due to non-payment. We accept PayPal, and most major credit cards including Visa, Mastercard, G Pay, Apple Pay, Shop Pay, eftpos.

Shipping Policy

The shipping costs shall be borne by the buyer in the amount charged by the seller at the time of purchase. If an item is lost during shipping, the buyer will be reimbursed the total cost of the item, including shipping, by the seller. If an item is damaged during shipping, faulty, or defective, the seller will take all reasonable steps to ensure protection against loss, damage or destruction of the services or materials it supplies to the Buyer including replacing the damaged products. More detailed information about our shipping policy can be found here 

Refund Policy

Items are eligible for a refund only in the cases where the incorrect product was supplied by the seller, or where the product(s) were damaged in transit. The buyer must notify the seller as soon as they receive the damaged or incorrect product(s). The buyer must contact the seller by email: info@nichescents.com.au or through the customer account page on the website, where a return can be processed. For more information, please see our Returns and Refund Policy:

Cancellation

An order can be cancelled until payment has been processed. Once the payment has been processed, the buyer is responsible for the payment.

Complaints

Any complaints about items or the seller should be directed to our support team. Please email us at  info@nichescents.com.au
There is no guarantee of resolution. Each case will be examined individually and the seller will contact you.

Regularities

The seller is not responsible for any health or safety concerns after the buyer has received the goods or services. If damage is caused by the items purchased by the buyer, the seller assumes no responsibility.

These billing terms are subject to change.

By using this website and placing an order, you agree to be bound by these billing terms.