Niche Scents Shipping Policy
Shipping & Handling Time
Currently, Niche Scents only sells and ships within Australia and to New Zealand. We are unable to accept orders from other international locations at this time.
All orders are shipped from Niche Scents within 2-3 business days from date of order between Monday to Friday. Orders within Australia are shipped via Australia Post. Orders from New Zealand are shipped via DHL Express. However, during peak periods (e.g. Sale, Christmas etc.), orders will take longer to be dispatched and delivered. Please take this into consideration when placing your order and allow for additional time during peak periods to receive your order.
Every effort will be made to contact you if any delay is expected with dispatching your order. The delivery timeline is controlled by Australia Post and DHL Express respectively, and duration also depends on destination. Niche Scents has no control or influence over the Australia Post or DHL Express delivery process and speed. As such we cannot guarantee delivery time. If more than 15 business days have passed since you placed your order and you have provided the correct shipping address, please contact us at info@nichescents.com.au and we will investigate the delay with Australia Post for Australia and DHL Express for New Zealand.
Always check your order to ensure your postal address is correct. If you have inadvertently provided an incorrect address, please let us know as soon as possible before you have received confirmation that your order has been shipped - we cannot amend shipped orders. If your order is sent back to us because of an incorrect address, you as the buyer will be responsible for any additional postage/shipment costs to resend the parcel back to you. If you decide not to have the parcel resent to you, a restocking and administration fee of 20% of total order value, plus shipping costs will apply. Please refer to our Returns and Refund Policy
New Zealand Orders – Taxes, Duties & Returns
For orders shipped to New Zealand, you may be required to pay import taxes, GST, or customs duties / Levies upon arrival. These charges are determined and collected by New Zealand Customs and are outside of our control. We recommend familiarising yourself with any applicable taxes and duties prior to placing your order.
Orders shipped to New Zealand via DHL are not eligible for change-of-mind returns or exchanges.
If, however, you receive an item that is incorrect or damaged, please contact us as soon as possible. In these circumstances, Niche Scents will work with you to arrange the return of the incorrect or damaged item in accordance with applicable consumer laws.
Postage - Shipping Fees
Postage / Shipping fees will be displayed at 'Checkout' and may be subject to change from time to time.
Order Confirmation
Immediately after you have successfully placed your order with Niche Scents, you will receive an email that includes the details of your order. Once your order has been dispatched you will receive another email advising of you this.
Please check your 'Spam Box' to ensure you are not missing out on any notifications from us.
Australia Express Post
Please note that not all locations are covered by Australia Post's Express Post Network. Verification of whether your location is covered will be required and the cost calculated accordingly. This delivery option is not available at this time. Contact us at info@nichescents.com.au to discuss if this option can be made available for your order.
